General Questions
What is the deployment mode?
On-Cloud and On-Premise both supported.
What is the licensing model?
Subscription & Perpetual model available.
How is pricing structured?
Based on technicians, assets and modules.
How can I get pricing details?
Contact sales team via email.
How can I request a demo?
Schedule demo with sales team.
Is it ITIL compliant?
Yes, fully ITIL aligned.
Do you comply with ISO 20000?
Yes, processes align with ISO 20000.
Do you provide customization?
Minor customization free, major paid.
What support do you provide?
24x7 email support available.
How long does deployment take?
Usually 3–4 weeks.
Is training provided?
Yes, training sessions included.
Can it scale with business growth?
Yes, fully scalable solution.
Is data secure?
Yes, enterprise-grade security applied.
Enterprise Service Desk
What modules are included?
Incident, Problem, Change, SLA etc.
Can I manage multiple branches?
Yes, multi-location supported.
Can users log tickets via email?
Yes, automatic email-to-ticket.
Does it support SLA management?
Yes, SLA policies configurable.
Can escalations be automated?
Yes, escalation matrix supported.
Does it provide reports?
Yes, customizable reports available.
Can I assign technicians?
Yes, manual and auto assignment.
Is remote support available?
Yes, LAN-based remote support.
Can SMS gateway be integrated?
Yes, integration supported.
IT Asset & Inventory
How is asset licensing calculated?
Based on number of assets.
Can I track asset lifecycle?
Yes, procurement to disposal.
Can I manage software licenses?
Yes, license tracking available.
Does it support asset audits?
Yes, audit tracking supported.
Can I assign assets to users?
Yes, user mapping available.
Can warranty details be tracked?
Yes, warranty reminders supported.
Can asset depreciation be managed?
Yes, depreciation tracking included.
Does it support barcode scanning?
Yes, barcode support available.
Can vendor details be managed?
Yes, vendor database supported.
Is hardware inventory automated?
Yes, automatic discovery available.
Can peripherals be tracked?
Yes, peripherals included.
Can reports be generated for assets?
Yes, asset reports available.
Can maintenance schedules be tracked?
Yes, preventive maintenance supported.
Does it track software usage?
Yes, usage tracking included.
Can I import asset data?
Yes, bulk import via Excel.
Does it support cloud assets?
Yes, cloud inventory supported.
Is compliance tracking available?
Yes, compliance management supported.
User Portal
Can users track ticket status?
Yes, real-time tracking available.
Can users access knowledge base?
Yes, portal access provided.
Knowledge Base
Can I create knowledge articles?
Yes, unlimited articles supported.
Can articles be categorized?
Yes, category management available.
Can users rate articles?
Yes, feedback system included.
